Please read these terms carefully before using our website, services, or purchasing digital products from Pixonlab.
Last updated: 27 September 2026
These Terms & Conditions apply to the PixonLab website (pixonlab.in), our digital marketing, design and development services, the PixonLab client portal and CRM, and any related communication with us. "PixonLab", "we" and "us" mean PixonLab, Khordha, Odisha 752062, India. By using our website or services you agree to these terms. If you do not agree, please do not use them.
Purchases in the PixonLab Digital Store (shop.pixonlab.in) are also covered by the store's own Store Terms, Refund & Cancellation Policy and License Policy. Where they differ for a store purchase, the store policy applies.
PixonLab provides web design and development, UI/UX design, graphic design and branding, SEO, social media marketing, paid advertising (for example Google and Meta ads), content writing, marketing automation, CRM and WhatsApp business solutions, and related digital consulting. We also offer digital products such as templates, source code, design assets, guides and software access through our store.
Requirements, deliverables, timelines and prices are agreed in writing (a quotation, proposal, invoice or message) before work starts. Work, revisions or features outside that agreed scope may need extra time and charges, which we will confirm with you first.
You are responsible for giving us accurate content, brand assets, access details and approvals on time. Delays in these may move the delivery date.
Payments are due as per the agreed milestones or invoice. Prices are in Indian Rupees (INR) unless stated otherwise, and applicable taxes such as GST are added as shown on the invoice. We may pause work if a payment is overdue.
Advance payments and completed milestone payments are non-refundable except where agreed in writing or required by law. Online payments are processed by our payment partners; we do not store your card or bank details.
You may cancel an ongoing service by writing to us. Work already delivered or in progress up to the cancellation date is payable. Any refund of unused advance amounts is decided case by case and confirmed in writing. For store purchases, the Store Refund & Cancellation Policy applies.
Designs, code, content and other work created by PixonLab for you remain PixonLab's property until full payment is received. After full payment, ownership or usage rights pass to you as stated in the agreed proposal. Unless agreed otherwise, we may show completed work (without confidential details) in our portfolio.
Our own tools, templates, frameworks, know-how and pre-existing code stay PixonLab's property; you receive a licence to use them as part of the delivered work.
You confirm that content, images, logos, trademarks and data you give us can legally be used for the work, and that any personal data you share (for example customer lists for marketing) was collected lawfully with the required consent. PixonLab is not responsible for claims arising from material you provide.
If we give you a login to the PixonLab client portal or CRM, keep your password and one-time codes private, use two-step verification where offered, and tell us immediately about any unauthorised use. You are responsible for activity under your account. We may suspend access to protect the security of your data or our systems.
Many services depend on third parties such as Google, Meta, WhatsApp, hosting providers, domain registrars, payment gateways, plugins and APIs. Their rules, fees, approvals, outages, policy changes, account suspensions and algorithm updates are outside our control, and advertising budgets paid to these platforms are separate from our fees.
We follow industry best practices, but we do not guarantee specific rankings, traffic, leads, sales, ad approvals or return on ad spend. Results depend on competition, budgets, platform algorithms, market conditions and your own offer.
Our website chat assistant and free online tools or assessments give general, automated information. Answers may be incomplete or out of date and are not a binding quotation, legal, financial or professional advice. Please confirm important details with our team.
You must not misuse our website or systems, including attempting unauthorised access, uploading malware, scraping at scale, sending spam through our forms or chat, or using our services for unlawful, misleading or harmful activity. We may block access and report illegal activity.
To the maximum extent permitted by law, PixonLab is not liable for indirect, incidental or consequential losses, including loss of profit, revenue, business or data. Our total liability for any claim relating to a service is limited to the amount you paid PixonLab for that service in the three months before the claim.
We may suspend or end services if these terms are breached, payments remain unpaid, or abusive, fraudulent or illegal activity is detected. Sections on payments, intellectual property, liability and governing law continue after termination.
How we collect and use personal data is explained in our Privacy Policy.
These terms are governed by the laws of India. We will first try to resolve any complaint amicably; please write to us with the details. If a dispute cannot be resolved, the courts at Khordha / Bhubaneswar, Odisha, India will have jurisdiction.
We may update these terms when our services or legal requirements change. The current version and its "Last updated" date are always published on this page. For ongoing client work, significant changes will be communicated to you.
For questions about these terms: