Your privacy matters to us. This policy explains how Pixon Lab collects, uses, stores, and protects your information.
Last updated: 27 September 2026
PixonLab ("we", "us") is a digital marketing, design and technology agency based in Khordha, Odisha 752062, India, serving clients in Bhubaneswar, across Odisha and throughout India. This policy explains how we collect, use, share and protect personal data when you use pixonlab.in, contact us, use our services, the PixonLab client portal and CRM, or our WhatsApp and chat channels. We handle personal data in line with applicable Indian law, including the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.
The PixonLab Digital Store (shop.pixonlab.in) has its own Store Privacy Policy for store accounts and purchases.
We process personal data on the basis of your consent (for example when you submit a form or opt in to messages) or for legitimate uses allowed by law, such as providing a service you asked for or meeting legal obligations.
Our website uses cookies, local storage and similar technologies to run the site, remember preferences, measure traffic and campaigns, and detect errors.
You can block or delete cookies in your browser settings; some site features may then not work properly. The private PixonLab CRM is not part of public visitor analytics and is not indexed by search engines.
PixonLab does not sell or rent your personal data. We share it only with trusted providers who help us run our business, and only as needed:
We may also disclose information when required by law, a court or government authority, or to protect our rights, users and systems. Some providers may process data outside India; we use reputable providers with appropriate safeguards.
We use reasonable security measures including HTTPS encryption, access controls, two-step verification for staff accounts, activity logs and regular backups. No online system is completely secure, so please also keep your own passwords and verification codes private.
We keep personal data only as long as needed for the purpose it was collected, for example for the duration of a project or client relationship plus a reasonable period for support. Invoices and accounting records are kept for the period required by Indian tax and accounting laws. Enquiries that do not become projects are deleted or anonymised when no longer needed.
Subject to applicable law, you can:
To make a request, email care@pixonlab.in with the subject "Privacy request". We may ask you to verify your identity before acting on it.
For any concern or complaint about how we handle personal data, contact the PixonLab Grievance Team (our designated grievance contact) at care@pixonlab.in (subject: "Grievance") or write to PixonLab Grievance Team, Khordha, Odisha 752062, India. We will acknowledge your complaint and try to resolve it as quickly as possible.
Our website and services are meant for businesses and adults. We do not knowingly collect personal data of anyone under 18 without verifiable consent from a parent or lawful guardian. If you believe a child has shared personal data with us, please contact us and we will delete it.
Our website links to other websites and platforms (for example social networks, our store and partner sites). Their privacy practices are their own responsibility; please read their policies.
We may update this policy when our services, tools or legal requirements change. The current version and its "Last updated" date are always published on this page.
For privacy questions or requests: